Retail Store Supervisor

About the role

As a Retail Store Supervisor you will ensure a consistently high standard of customer experience while driving sales, profitability and operational excellence in the store. You will support the Store Manager in leading the team, managing inventory and maintaining a safe, welcoming environment for shoppers.

Key responsibilities

• Deliver exceptional customer service in line with PUMA’s brand values.
• Achieve or exceed sales targets, KPIs and profitability goals through effective planning and expense control.
• Assist with recruitment, training, development and succession planning for store staff.
• Control payroll, schedule staff and ensure service‑driven staffing levels.
• Manage merchandise flow, inventory counts and shrink reduction initiatives.
• Maintain a safe, healthy and compliant shopping environment.
• Work non‑traditional hours, including weekends, evenings and holidays as required.

Required profile

• 1–2 years of experience in a customer‑focused retail environment, preferably apparel or footwear.
• Proven ability to exceed sales goals and solve complex issues.
• Strong communication and presentation skills.
• Team‑player attitude with a quick learning ability.
• Physical ability to walk continuously, lift/carry up to 30 lb, and use vision and hearing effectively.

Required skills

• Proficiency with Microsoft Office programs.
• Experience using retail‑specific software.

What we offer

• Base pay of $21.00–$24.00 per hour plus bonus potential.
• Comprehensive benefits package for full‑time employees.
• Opportunities for career growth within a global brand.