Reservations Supervisor

About the role

The Reservations Supervisor will lead the daily reservations operations at a luxury beach resort, ensuring accurate bookings and maximizing room occupancy and revenue. This full‑time, on‑site position works closely with the front office, sales teams, and internal departments to deliver a seamless guest experience.

Key responsibilities

• Oversee daily reservations activities, ensuring accurate bookings and optimal occupancy.
• Manage reservation systems and monitor room availability, rates, and inventory control.
• Coordinate with front office and sales teams to align reservations with brand standards.
• Handle guest inquiries, confirm and modify bookings, and resolve booking‑related concerns.
• Train, coach, and guide reservations staff to maintain high performance.
• Prepare regular reports on reservations performance and revenue.
• Maintain clear communication with internal departments to support seamless guest experiences.

Required profile

• Strong reservations and booking management experience, preferably in a resort or luxury hotel.
• Previous supervisory or senior reservations role in hospitality.
• Excellent written and verbal communication skills.
• Proven customer‑service focus with ability to handle special requests and complaints.
• Experience in staff training and coaching.
• Solid organizational, time‑management, and attention‑to‑detail abilities.
• Relevant diploma or degree in Hospitality Management, Tourism, or a related field (preferred).

Required skills

• Hotel reservation systems
• Property management systems
• Inventory control
• Office software (e.g., Microsoft Office)
• Revenue management principles (advantage)