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Reservations Supervisor

Le Mersenne Zanzibar, Autograph Collection · Paje

Onsite 🇬🇧 English
hotel reservation systems property management systems inventory control revenue management principles

Job description

About the role

The Reservations Supervisor will lead the daily reservations operations at a luxury beach resort, ensuring accurate bookings and maximizing room occupancy and revenue. This full‑time, on‑site position works closely with the front office, sales teams, and internal departments to deliver a seamless guest experience.

Key responsibilities

  • Oversee daily reservations activities, ensuring accurate bookings and optimal occupancy.
  • Manage reservation systems and monitor room availability, rates, and inventory control.
  • Coordinate with front office and sales teams to align reservations with brand standards.
  • Handle guest inquiries, confirm and modify bookings, and resolve booking‑related concerns.
  • Train, coach, and guide reservations staff to maintain high performance.
  • Prepare regular reports on reservations performance and revenue.
  • Maintain clear communication with internal departments to support seamless guest experiences.

Required profile

  • Strong reservations and booking management experience, preferably in a resort or luxury hotel.
  • Previous supervisory or senior reservations role in hospitality.
  • Excellent written and verbal communication skills.
  • Proven customer‑service focus with ability to handle special requests and complaints.
  • Experience in staff training and coaching.
  • Solid organizational, time‑management, and attention‑to‑detail abilities.
  • Relevant diploma or degree in Hospitality Management, Tourism, or a related field (preferred).

Required skills

  • Hotel reservation systems
  • Property management systems
  • Inventory control
  • Office software (e.g., Microsoft Office)
  • Revenue management principles (advantage)

Questions fréquentes

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Published 2 months ago

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Le Mersenne Zanzibar, Autograph Collection

Paje