Quality Assurance Manager

About the role

The company is a leading manufacturer and distributor of innovative plastic packaging solutions in East Africa. They are seeking an experienced Quality Assurance Manager to lead the QA department, drive continuous improvement, and ensure product quality across all operations.

Key responsibilities

• Plan, develop and oversee QA strategies aligned with corporate goals.
• Establish and continuously improve QA policies, procedures and systems.
• Coordinate product trials with production to validate new designs and materials.
• Manage calibration and verification of measuring instruments and equipment.
• Monitor and evaluate QA personnel performance.
• Lead training and development programmes for the QA team.
• Liaise with regulatory bodies to ensure compliance of raw materials and finished products.
• Handle customer complaints, conduct investigations and implement preventive actions.
• Support cross‑functional teams in maintaining ISO standards and other quality certifications.

Required profile

• Bachelor’s degree in Chemical Engineering, Process Engineering or Industrial Engineering and Management.
• Minimum 5 years of experience in Quality Assurance or Quality Control within plastics manufacturing.
• Strong understanding of the plastic industry and relevant local and international regulations.

Required skills

• Six Sigma methodology
• Lean process improvement
• QA methodologies and quality tools
• ISO standards implementation