Operations & Office Manager

About the role

The Operations & Office Manager will oversee daily operations, ensure professional presentation, and maintain readiness of QNET's local office and Experience Centre in Tanzania. This role acts as the on‑ground company representative, supporting distributors, handling operational issues, and coordinating with service providers.

Key responsibilities

• Manage day‑to‑day office and Experience Centre operations, including facilities, supplies, meeting rooms, records and vendor coordination.
• Serve as primary on‑site representative for authorities, banks, partners, distributors and other stakeholders, maintaining corporate documents and professional presence.
• Provide first‑point contact for distributors and visitors, coordinating order fulfilment, office and service inquiries, and tracking unresolved issues.
• Maintain Experience Centre displays, prepare venues for meetings, trainings and events, and coordinate logistics with internal teams and service providers.
• Monitor 3PL partner performance, address service delivery issues and report to regional leadership.
• Produce regular operational reports, escalate risks, and keep accurate logs of issues and follow‑ups.
• Coordinate daily activities of local staff, monitor attendance and conduct, and handle employee‑related administrative matters with HR.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Management or related field.
• Relevant experience in office operations, administration, customer service, facilities or vendor coordination.
• Ability to represent the company professionally with authorities, partners and visitors.
• Strong execution, organization, issue‑resolution and stakeholder‑coordination skills.
• Fluent written and verbal English; Swahili preferred.
• Dependable, service‑oriented and comfortable in launch and post‑launch environments.

Required skills

• Proficiency in Microsoft Office.