Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

An experienced Nutanix Engineer / Networking IT Support Engineer is sought to provide break-and-fix support for enterprise infrastructure. This is a freelance, on-call position covering Dar es Salaam and Kigamboni, with a low priority. The ideal candidate has strong technical expertise in Nutanix and networking, holds a valid CCNA certification and speaks fluent English.

Key responsibilities

• Provide onsite and remote break-and-fix support for networking and infrastructure incidents.
• Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching and lifecycle management.
• Troubleshoot hardware, software, virtualization and network issues, including TCP/IP, VLANs, DNS and DHCP.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain technical documentation, incident reports and service records.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Proven break-and-fix support experience in enterprise environments.
• Valid CCNA certification; preferred: Nutanix certification (NCP or equivalent).
• Experience supporting VMware and/or Hyper-V environments.
• Strong professionalism, customer-facing skills and ability to stay calm under pressure.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing and switching
• Backup and disaster recovery solutions
• PowerShell and/or Python scripting is advantageous