Junior IT Help Desk Teknisyeni

About the role

We are seeking a Junior IT Help Desk Technician to provide first‑level technical support at our office and camp locations in Zanzibar. The role involves troubleshooting hardware, software and network issues for end‑users and ensuring smooth operation of IT equipment.

Key responsibilities

• Receive, log and follow up on user support requests.
• Diagnose and resolve hardware, Windows OS and MS Office problems on site.
• Troubleshoot printer, peripheral, internet and Wi‑Fi connectivity issues.
• Install and configure new computers and other IT equipment.

Required profile

• Basic education or training in IT or computer systems.
• Familiarity with Windows operating systems, hardware components and basic networking concepts (IP, Wi‑Fi).
• Strong communication skills, solution‑oriented mindset and willingness to learn.
• Ability to work on‑site at office or camp locations.
• Basic proficiency in English.

Required skills

• Windows operating system
• Computer hardware
• Basic networking (IP addressing, Wi‑Fi)
• MS Office suite
• Printer and peripheral troubleshooting

What we offer

• Opportunity to gain hands‑on experience in a dynamic IT environment.
• Supportive team and on‑the‑job learning.