ICT Intern – Help Desk & Equipment Support

About the role

Amref Health Africa is seeking an ICT Intern to support its IT operations in Dar es Salaam. Under the guidance of the Head of ICT, you will gain hands‑on experience in user support, equipment configuration and basic maintenance.

Key responsibilities

• Provide first‑line user support via phone, email or other communication channels and log incidents.
• Perform basic troubleshooting of PC hardware, software and network issues, including performance monitoring.
• Configure, test and install ICT equipment, peripherals and standard Amref software on new computers.
• Carry out routine computer housekeeping such as virus scans, software updates and hardware upgrades.
• Assist staff with setting up meeting rooms, projectors and conference equipment.

Required profile

• Bachelor’s degree in ICT, Computer Science or related field.
• At least six months of relevant work experience.

Required skills

• PC hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• ICT equipment configuration
• Software installation
• Virus scanning and system updates