Hospitality Trainer

About the role

Rivertrees Country Inn, a boutique property near Kilimanjaro International Airport in Northern Tanzania, is looking for an experienced Hospitality Trainer. You will design, deliver and evaluate training programmes across food and beverage, front office, housekeeping and operations, building a strong service culture and helping teams meet and exceed service standards. You will work closely with department heads to identify training needs, onboard new employees and coach staff continuously.

Key responsibilities

• Develop and deliver training programmes for new hires, existing staff and management
• Assess training needs and design programmes that meet them
• Facilitate orientation sessions and provide on-the-job training and support
• Evaluate the effectiveness of training and make improvements
• Maintain accurate records of training programmes and participants
• Stay informed about industry trends and best practices
• Collaborate with HR, operations and sales

Required profile

• Bachelor's degree in hospitality management, human resources, education or a related field
• 3-5 years of experience in the hospitality industry, with a focus on training and development
• Experience in training or teaching
• Ability to speak to and engage large audiences; may work evenings, weekends and holidays, stand for long periods and travel to other hotel locations or attend conferences

Required skills

• Outstanding written and spoken English and Swahili
• Strong understanding of training and development concepts and methods
• Excellent communication and organisational skills
• Good knowledge of the hospitality industry and its trends
• Proficiency in technology and digital tools

The gross salary range is TZS 2,800,000 - 3,400,000. Applications follow the job form instructions, which may include written and video responses, tests and interviews.