CXC Agent

About the role

The CXC Agent is responsible for ensuring the availability of our brands across all customer locations while meeting key performance indicators such as contractability, effectiveness, and digital adoption. You will work closely with customers to drive volume targets, increase buyer engagement, and build long‑lasting commercial relationships.

Key responsibilities

• Maintain and improve contractability rate, effectiveness, call quality, retention and volume metrics.
• Achieve sales volume targets and ensure SKU availability per customer.
• Develop deep knowledge of the client base within the assigned zone and monitor purchase volumes.
• Conduct outbound calls to communicate offers, negotiate terms and promote digital tools.
• Adhere strictly to company policies, processes and compliance standards.

Required profile

• Degree level qualification or equivalent, preferably in Commerce.
• 1–2 years of relevant commercial or sales experience, including data analysis.
• Strong problem‑solving, investigative abilities and high integrity.
• Service‑oriented mindset with excellent communication skills.

Required skills

• Basic proficiency with Microsoft Excel.
• Basic proficiency with Microsoft Word.

What we offer

• Opportunity to work for a global leader in the beverage industry.
• Access to training, resources and a collaborative team environment.
• Career development pathways within AB InBev.