Client Implementation Manager, Global Implementation

About the role

Global Implementation delivers the bank's Transaction Banking products and services to clients, making sure implementations meet agreed service commitments and digital integrations are as seamless as possible. The Client Implementation Manager manages end-to-end delivery of Transaction Banking solutions and acts as a key contact throughout client onboarding and implementation.

Key responsibilities

• Manage end-to-end implementation of Transaction Banking Cash and Trade solutions at regional and global level.
• Project-manage client implementations from deal handover through delivery and transition to Business as Usual (BAU) servicing.
• Partner with Sales, Product, Technical Integration, Technology, Operations, Channel and Service teams to deliver client solutions.
• Lead client training, solution implementation and post-implementation activities, including feedback and client surveys.
• Manage implementation governance, delivery risks and issues while keeping solutions aligned with client requirements.

Required profile

• Relevant university degree or equivalent professional qualification in finance, business administration or a related discipline.
• Experience in banking and financial services, or a similar industry.
• Practical experience in client implementation, project management and Transaction Banking solutions.
• Project management certification such as PMP or PRINCE2 is an advantage.

Required skills

• Knowledge of Transaction Banking, especially Cash and Trade products.
• Understanding of APIs, systems and technology integration.
• Strong client implementation and project management capability.
• Stakeholder and client relationship management, operational risk and governance awareness.
• Strong written and verbal communication and presentation skills.

What we offer

• Competitive salary and benefits under the Fair Pay Charter.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations.
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days).
• Flexible working options and patterns.
• Wellbeing support through Unmind, a global employee assistance programme and mental health first-aiders.
• Ongoing learning and reskilling opportunities.