Administrative Assistant

About the role

Airtel Africa is seeking a proactive Administrative Assistant to support the Head of Department (HOD) in Tanzania. The role involves ensuring smooth office operations, managing communications, and providing high‑level administrative support in a fast‑paced, performance‑driven environment.

Key responsibilities

• Maintain and organise the HOD’s calendar, meetings and travel arrangements.
• Manage both manual and electronic filing systems, ensuring documents are accurate and up‑to‑date.
• Handle incoming and outgoing mail, courier services and related expense monitoring.
• Prepare correspondence, memoranda, reports and other documentation for the HOD.
• Coordinate office orientation for new employees and act as the HR point of contact.
• Monitor pending issues, flag items requiring approval and propose process improvements.
• Provide crisis handling, customer service and professional interaction with visitors and clients.
• Support project initiatives, ensuring timely follow‑up without constant reminders.

Required profile

• University degree or Advanced Diploma in Social Science, Business Administration or a related field.
• Proficiency in reading and writing English and Kiswahili.
• Strong organisational abilities, attention to detail and a customer‑oriented mindset.
• Ability to work effectively in a performance‑driven organisation.
• Excellent interpersonal and communication skills.

Required skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook)