Information Technology Officer – Dar es Salaam

About the role

The Information Technology Officer provides frontline technical support and operational IT services to FHI 360 staff and project offices in Tanzania. Acting as the primary point of contact for end‑user issues, the role ensures that workstations, mobile devices, printers and network connectivity are deployed, maintained and secure.

Key responsibilities

• Deliver first‑line support for desktops, laptops, printers, mobile devices, videoconferencing equipment and productivity software.
• Configure, deploy and de‑commission hardware and peripherals during staff onboarding and offboarding.
• Diagnose and resolve routine hardware, software, operating system and network issues; escalate complex incidents as needed.
• Manage support tickets, ensuring timely resolution and accurate documentation.
• Provision and de‑provision user accounts, email access and application permissions, including password resets and MFA enrollment.
• Maintain an up‑to‑date inventory of IT assets and software licenses, supporting tracking, replacement and disposal.
• Provide user assistance for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint) and remote collaboration tools.
• Assist with endpoint security procedures, patching, antivirus monitoring and device compliance reporting.

Required profile

• Working knowledge of Windows desktop operating systems.
• Familiarity with Microsoft 365 administration and support.
• Basic understanding of networking concepts and hardware troubleshooting.
• Experience supporting a diverse user base in a fast‑changing environment.

Required skills

• Windows OS
• Microsoft 365 administration
• Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint
• Endpoint security and device compliance
• Patch management and antivirus monitoring
• Networking basics (connectivity troubleshooting)
• Hardware deployment and troubleshooting (laptops, desktops, printers, mobile devices, videoconferencing equipment)
• Asset inventory and license management